FIX High Touch Support Analyst 

  • Location:

    London

  • Salary:

    £500-£600 day rate

  • Specialism:

    Application Support

  • Job Type:

    Contract

  • Date Posted:

    16/05/2017

  • Closing Date:

    06/06/2017

Description:

FIX High Touch Support Analyst

Hatstand, a global financial consultancy, has a fantastic opportunity for a FIX High touch Support Analyst at a Top Financial Firm in the city. 

Located within the front office and facing-off directly to sales traders and relationship managers, this will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidates will be responsible for front-to-back support duties on both the Equities and Fixed Income platforms. This will include the support of order routing and trade-flows including algorithmic business, MTF platform, OMS and venue integration and member support and administration via phone and email. 
The successful candidates should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Windows Administration and Networking troubleshooting skills (which may also involve firewall/routing issues). 

Responsibilities 

•    Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately 
•    Troubleshooting and analysis of order routing and trade flow and post-trade issues 
•    Member configuration and administration of MTF functionality 
•    Perform regional start of day health checks to ensure all processes are up and members are connected to the platform 
•    Working within a shift rota to provide London support coverage from 7am – 6pm 
•    Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region 
•    Daily interaction with Sales and Trading with regards to support issues 
•    Create and track issues within an incident-tracking system to help identify trends and patterns 
•    Create and monitor internal reports and usage queries 
•    Assist with product testing and project work 
•    Occasional weekend work will be required during major upgrades and out of hours testing and patterns 
•    Create and monitor internal reports and usage queries 
•    Assist with product testing and project work 
•    Occasional weekend work will be required during major upgrades and out of hours testing 
Qualifications / Skills 
Essential: 
•    At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) 
•    Demonstrable working knowledge of Equities or Fixed Income products and flows 
•    Strong knowledge of the FIX protocol and experience supporting FIX flows 
•    Proven experience of supporting Windows Server environments 
•    Experience in troubleshooting network problems: i.e. firewall and routing problems 
•    Solid application support experience within a Unix / Linux environment 
Desirable: 
•    Exposure to supporting message-based architecture (Solace, TIBCO etc) 
•    Hands-on working knowledge of at least one buy-side or sell-side Order Management System 
•    Hands-on experience of MSSQL, Oracle and Sybase database environments, including query-writing 
•    Experience in programming or scripting language 
Person Profile 
•    Must have excellent customer focus skills 
•    Ability to confidently communicate well at all stakeholder levels (technical contacts, members, traders, executive team etc) 
•    Excellent organisational skills 
•    Responds positively to a high-pressured support environment 
•    Willing to embrace core business values demonstrated in day-to-day work ethic 
•    Analytical and disciplined approach to problem-solving 
•    Must be a team player with ability and interest in participating in new projects and assisting other departments within the company 
•    Motivated self-starter who takes ownership of their responsibilities, with the ability to work autonomously 
•    Must be flexible in relation to working hours 
•    Positive approach 
•    Should be somebody who relishes the prospect of supporting an expanding business and contributes to the transformation of support functions 

Hatstand – a Synechron company is a Global Financial Consultancy and Capital Markets Specialist. We operate in three key areas of financial markets: Trading - Systems & Connectivity, Data Management and Regulation & Risk. 
As a software enabling solutions provider, we work closely with our clients to deliver flexible, bespoke solutions that address the diverse challenges of the financial technology environment. Our international reach allows us to successfully execute projects and managed services across the globe, with offices in London, Geneva, Dubai, New York, Hong Kong, Singapore and Sydney.